The ASEAN Journal of Education ASEAN Journal of Education

An Investigation of the Influence of Leadership Style upon Employee’s Morale at Ramkhamhaeng University

Krisda Tanchaisak,


Employee morale is an important aspect of human capital among organizations. This research project aimed to 1) examine the level of personnel’s morale at Ramkhamhaeng University in Thailand; 2) investigate the personnel’smorale classified by demographic variables; and 3) investigate the impact of leadership styles upon personnel’s overall and three dimensions of morale namely Cohesive Pride, Personal Challenge and Leadership Synergy. Data were collected from 414 personnel working with the university during November 2018. Data collection instrument elicited demographic data, perceived immediate leader’s styles, and personnel’s morale. Staff Morale Questionnaire (SMQ) was utilized. Results suggested that male and female personnel had statistically different levels of morale in the overall level and all dimensions of morale. Age influenced Cohesive Pride and overall morale. Job position affected Leadership Synergy, Personal Challenge and overall morale. Tenure affected all dimensions and overall morale. All leadership styles had influences on almost all dimensions of morale except for Participative,and Achievement-oriented leadership styles which did not influence Cohesive Pride dimension of morale. The adjusted r2 was .917.

Human factor is one of the important ingredients
contributing to the operations of organizations. Personnel
are involved in most, if not all, activities of organizations.
Skilled and knowledgeable people are capable to
implement operation plans effectively. Major organizations
have invested a lot of time and resources to promote
capabilities and competencies among personnel.
Experienced personnel have acquired and accumulated
skills, abilities and attitudes necessary to function well
in the organization. They are considered a valuable
resource and key to success among organizations through
their efficiency and effectiveness. Personnel turnover
could cause delays in operation and lose of knowledge
from the organization, worse yet, to the competitors.
Moreover, remaining employees in the work unit have
to work harder while waiting for a replacement. This
could create a lot of negative consequences for remaining
employees’ morale which is exhibited through
dissatisfaction, inertia and other negative organizational
behaviors. Morale can also affected the turnover of
employees. Leaders are important personnel who are
responsible to create morale among employees (Jackson,
Rossi, Hoover, & Johnson, 2012; Podsakoff, Bommer,
Podsakoff, & Mackenzie, 2006). Their ability to retain
employees is crucial for organization’s well-being.
Provided the importance of the relationship
between leader’s behavior and morale, the research
question of this project was whether there was a causal
relationship between leadership style and personnel’s
morale. This research project was originated as an
institutional research to enhance the operation of
Ramkhamhaeng University. Hence, the location of the
research was at Ramkhamhaeng University.

Key words: Employee morale,, Leadership, Leadership Style, Higher education
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