Register
Login
The ASEAN Journal of Education ASEAN Journal of Education

Assessment of the Student Services of De La Salle University Dasmarinas College of Education Graduate Studies: Basis for a Proposed Enhancement Program


Marites S. Salasbar, Mark Airon P. Creus, Irlo L. Dumo, Laura R. Campos, Tita B. Buenaobra, Mary Ann B. Gatpandan, Nancy R. Guimary,


Abstract

The study aims to assess the student services of the College of Education Graduate Studies (COEGS) of De La Salle University Dasmariñas for a proposed enhancement program. The main sources of data came from the graduate students of the College of Education enrolled in the 2015-2016 academic year. A validated questionnaire was designed, highlighting the different student services of the college. Findings from the study showed that the students were very familiar with the library, canteen or food services, bookstore, payment centers and classrooms. However, students were somewhat familiar with the university clinic and campus ministry office. In terms of extent of usage, the results showed that students always used the classroom and canteen services. However, they rarely used the University Research Office (URO), University Clinic, and Campus Ministry Office. With regard to the level of satisfaction, findings show that the students were very satisfied with the classrooms and physical maintenance and cleanliness services of the university. However, students were dissatisfied with the services of the university clinic and campus ministry office. These findings demonstrate the need to have an Action Plan for the Student Services Enhancement Program which will help improve students’ level of familiarity, extent of usage and level of satisfaction with all the student services being offered by the College of Education Graduate Studies of De La Salle University Dasmariñas.

Introduction

  Student  services  have  always  been  an  integral  part  of  the  university  graduate student’s educational experience. In today’s educational and working environment, student services play an even more important role in the quality of graduate student life. The wide-ranging resources provided by student services are a key strength of residential colleges and universities.  Student  services  are  essential  to  the  educational  mission–not  imaginatively connected to the core of learning–and without them, one of the most powerful arguments for the  continuation  of  residential  education  will  be  lost.  The  intentional  integration  of coursework and broad student services provides a full educational environment; increasing attention  to  student  services  creates  an  integrated  field  of  experience  across  students’ curricular, residential, and social lives. After all, everything is education–every action and interaction is an opportunity for learning and cultivation.

  With campuses becoming more diverse, it is important for the university to consider how their services will impact the variety of students that are served. As graduate students strive to obtain degrees, they face many academic challenges. Student services are the ways and means to provide additional help to the students. Choudhry et al. (2008) points out that the structure and activities of student services are dependent upon the infinite needs of the learners  and  these  services  lead  to  the  realization  of  the  instructional  objectives  of  the institution (Gupta, Kokaria and Ghugtai, 2002).

  In  the  Philippines,  government  subsidy  for  public  tertiary  institutions  has  been steadily dwindling over the years, while student tuition in private colleges and universities has  been  steadily  rising.  Sixty  percent  of  government  subsidy  for  public  colleges  and universities is earmarked for faculty salaries; the bulk of the remainder goes to infrastructure maintenance and the salaries of all non-academic personnel, with little left, if any, for student service  programs  and  activities.  Typical  student  services  include:  1)  scholarships  and financial aid; 2) counseling and guidance; 3) health services; 4) student learning assistance;   5)  food  and  cafeteria;  6)  residence  halls;  7)  assistance  to  international  students;  and   8) supervision of student activities, especially social action programs. All Catholic institutions have, in addition, Campus Ministry Offices and Offices for Social Concern and Involvement.

Problems and concerns facing many typical Filipino colleges and universities today include: 1) lack of funds, facilities, and especially computer hardware and software to support student services; 2) lack of personnel resulting in an overburdened student services practitioners; and 3)  lack  of  trained  staff  because  of  the  allure  presented  by  “greener  pastures”  of  other professions. These concerns are understandable within the larger context of Philippine social and economic realities. Most student services offices in these colleges and universities are considered subservient to the academic community. They serve merely as a support system to the academic life of graduate students in these tertiary level institutions with post graduate studies.

  De La Salle University has a student services program, directed and coordinated by a professionally  trained  staff,  which  is  an  integral  part  of  the  institutional  planning  and operation of DLSU D. This program is designed to assist the individual student to attain maximum  self-realization  and  to  become  effective  in  their  social  environment.  

The  institution’s  program  of  student  services  should  complement  the  academic  program (Philippine Accrediting Association of Schools, Colleges and Universities Standards).   It is in this light that the researchers, who are the students of De La Salle University Dasmariñas in the College of Education Graduate Studies studying the Doctor of Philosophy in Educational Management, were motivated to conduct this study in relation to their major subject, Management of Student Services. They believed that this study will provide the administrators of the COEGS with data and information on how to develop different student services programs to improve the graduate students’ levels of familiarity and satisfaction with regards to the services they offer. The researchers were also motivated to conduct this study to be able to share their knowledge and skills that they believed will help the college in formulating  student  services  development  program  for  all  the  graduate  students  of  the College of Education Graduate Studies at DLSU-D.

 

Statement of the Problem

  The major purpose of the study was to evaluate the following student services of the De La Salle University Dasmariñas College of Education Graduate Studies so as to propose a student services enhancement program.

  Specifically, the study sought to answer the following questions:

  1. What is the students’ level of familiarity with the student services offered by the College of Education Graduate Studies?
  2. What  is  the  students’  extent  of  usage  of  the  student  services  offered  by  the College of Education Graduate Studies?
  3. What is the students’ level of satisfaction with the student services offered by theCollege of Education Graduate Studies?

 

 

 

Paradigm of the Study

  The assessment of the student services of the College of Education Graduate Studies of De La Salle University Dasmariñas helped the researchers to be able to come up with appropriate enhancement programs to improve the different components of student services that COEGS offers to their students. The research also determined the familiarity, usage and satisfaction of the graduate students with all the services they received from the student services. These appraisals served as determinants of each component and became the basis for designing a proposed enhancement program. These services were:

  University Research Office 

  This refers to a service unit that coordinates the research activities of the university. This office primarily provides the support environment for educational research projects and research skills development.

  Library / AEA. DLSU-D’s library

  It houses collections of books, periodicals, theses, and other reference materials. Also, it houses the Electronic Resource Services (the Internet nook), the Educational Media Services (which holds such media as videos, slides, presentations, and the like), as well as four viewing and conference rooms.

  University Clinic. 

  This  refers  to  a  healthcare  facility  that  is  primarily  to  promote  the  health  and well-being of the De La Salle University – Dasmariñas community.

  Campus Ministry Office 

  This refers to a service unit that aims to provide meaningful, relevant, enculturated and dynamic liturgical celebrations and devotional practices, especially the Holy Eucharist, and provides opportunities for the members of the community to participate in the life of the Church through community building and faith sharing activities.

  Canteen Services / Food Services

  This term refers to a service rendered by the cafeterias/canteens/eateries responsible for any meal prepared for the students and personnel.

  Bookstore

  This refers to a bookshop within De La Salle University – Dasmariñas.

  Payment Centers

  This refers to a place/area where payment can be made. This also refers to banks and other payment service providers that offer shops and online services for accepting electronic payments by a variety of payment methods including credit card, bank-based payments such as direct debit, bank transfers, and real-time bank transfers based on online banking.

  Parking Area

  This refers to a location that is designated for parking, paved or unpaved, utilized by the students of the College of Education Graduate Studies De La Salle University Dasmariňas.

  Classrooms: Lights and Air Conditioning Units

  These terms refer to a learning area with adequate lighting and full air conditioning that  is  used  by  the  students  of  the  College  of  Education  Graduate  Studies  De  La  Salle University Dasmariňas.

  IT Services

  This refers to a service unit that handles the technical and systems development of university processes involving the areas of information systems, network, technical services, and web development.

  Security / Safe Services

  This refers to a department that is responsible for providing security and safe services to students and personnel.

  Physical Maintenance and Cleanliness Services

  This refers to a service unit that supervises the upkeep of the physical assets of the University by overseeing the construction and maintenance of its facilities. 

 

Figure 1  Student Services Assessment

 

Methodology and Research Design

  This study utilized the descriptive method of research to assess the student services of the  College of Education  Graduate Studies, De La Salle University Dasmariñas for a proposed enhancement program. The respondents of this study were the enrollees of the College of Education Graduate Studies of De La Salle University Dasmariñas for the first semester  of  the  2015-2016  academic  year. The  purpose  of  this  study  was  to  assess  the familiarity,  usage  and  satisfaction  with  the  student  services  performance  to  the  present conditions that exist. The questions dealt with the level of familiarity, the extent of usage and level  of  satisfaction  of  the  graduate  students  from  the  different  services  of  College  of Education Graduate Studies.

  A  survey  questionnaire  was  the  main  data  gathering  instrument.  The  research questionnaire was composed of two sets. The first set was the Student Information Sheet.   It  covered the demographic  information of the respondents, such as program and major.   The second set dealt with the level of familiarity of the different components of student services  offered  in  the  university,  the  extent  of  usage  of  these  services  and  the  level  of satisfaction  based  on  the  experience  of  the  respondents.  Questionnaire  for  the  level  of familiarity, extent of  usage and  level of satisfaction was adopted and modified from the Student Satisfactory Survey of Southwestern College. Students were queried with regard to their familiarity on the 11 university services and departments. Likewise, five questions for

each service and department were asked also.   

For items on the level of familiarity, extent of usage and level of satisfaction with the student services, the weighted points, score range and verbal interpretation are as follows:

 

Table 1  Scale Used in the Study (Likert Scale)

 

Table 2  Profile of College of Education Graduate Studies Students

 

  Table 2 shows the profile of college of education graduate studies students of De La Salle  University  Dasmariñas  during  the  1st  Semester  of  the  2015-2016  academic  year.   The table shows that Masters of Arts in Education Educational Management major had the most number of enrollees with 42.50%, while Doctor of Philosophy Counselling major had the least number of enrollees with 2.66%.

Results and Discussion

  Problem 1 What is the students’ level of familiarity with the student services offered by the College of Education Graduate Studies?

 

Table 3   Students’ Level of Familiarity with the Student Services

 

  Table 3 shows the students’ level of familiarity to the student services offered by the College of Education Graduate Studies with a total mean of 4.00 that has a verbal description of Familiar.

  Findings reveal that COEGS students are very familiar with the library, canteen and food services, bookstore, payment centers and classrooms. However, students are somewhat familiar with the university clinic and campus ministry office with means of 3.20 and 3.38, respectively.

  This shows that students were not well-oriented with the different services offered by the university clinic and as well as the campus ministry office. The offices should conduct an orientation program for the students so that they will be informed of the different kind of services that they can avail from the said offices. 

  Familiarity with students’ services is very important. Purnell and Blank (2004 cited in Dietsche, 2012) claimed that offering an array of support services to meet the diverse needs of post-secondary learners assumes that these services improve success by providing students with compensatory resources and opportunities for engagement.

  Problem 2 What is the students’ extent of usage of the student services offered by the College of Education Graduate Studies?

 

Table 4  Students’ Extent of Usage of Student Services

 

  Table 4 shows the students’ extent of usage to the student services offered by the College of Education Graduate Studies with a total mean of 3.27 and verbal description as Sometimes.

  Results  suggest  that  students  always  used  the  classroom  and  canteen  services. However, they rarely used the University Research Office, University Clinic, and Campus Ministry Office with a mean of 2.48, 1.89 and 1.87, respectively. The university should make a program that will let the students know the different services  of the said  office  that  they  rarely used so that they will be able to utilize them properly.

  Research shows that student’s satisfaction correlates with the kind of student services the  institution  offered.  Noel-Levitz  (2004  cited  in  Bailey-Chen,2007)  claimed  that  a willingness  to  address  student  satisfaction  issues  enables  institutions  to  systematically improve  the  quality  of  the  educational  experience  and  offer  more  educational  value  to students. Gray (1997 cited in Bailey-Chen, 2007) assessment may also serve the institution as an effective tool for fostering continual improvement, allowing institutions to attract and retain students.

  Problem 3 What is the students’ level of satisfaction with the student services offered by the College of Education Graduate Studies?

 

Table 5  Students’ Level of Satisfaction to the Student Services

 

  Table 5 shows the students’ level of satisfaction to the students services offered by the college of education graduate studies with a total mean of 3.61 and verbal description as Satisfied.

  The findings show that the students were very satisfied with the classrooms and physical maintenance and  cleanliness  services of the university. However, students were dissatisfied with the services of university clinic and campus ministry office, with means of 2.52 and 2.50 respectively. The university should design a program that will help the students know the different services of the university for proper utilization specially those services that they are not satisfied.

  Noel-Levitz (2004 cited in Bailey-Chen, 2007) purported that student satisfaction plays an important role in student engagement, retention, and learning. Research on college student  satisfaction  indicates  that  institutions  with  more  satisfied  students  have  higher graduation rates, lower student loan default rates, and higher alumni giving. Satisfaction with an institution includes a combination of academic factors as well as areas related to campus services.

  Likewise, Nerad (1997 cited in Butler, 2002) claimed that improving the graduate culture through the provision of support services is a key element in attracting and retaining graduate students and providing them with a more fertile ground for success. Therefore, student satisfaction with regard to student services is very important.

 

Conclusion

  In the light of the foregoing findings, the study showed that there were 346 graduate students enrolled in the Master of Arts in Education major in the Educational Management, Guidance and Counselling, Special Education and Physical Education majors; a total of 68 graduate  students  enrolled  in  the  Doctor  of  Philosophy  in  Education  Management  and Counselling majors.

  Students’ level of familiarity with the student services of the university had a general result  of  Familiar.  However,  the  students  were  Somewhat  Familiar  with  the  university research office, university clinic and campus ministry office. Students’ extent of usage of the student services of the university had a general result of Sometimes. However, they Rarely Used the university research office, university clinic and campus ministry office. Students’ level  of  satisfaction  with  the  student  services  of  the  university  had  a  general  result  of Satisfied. However, they were Dissatisfied with the university clinic and campus ministry office of the university.

 

Recommendations

  The College of Education Graduate Studies should come up with an enhancement program that will improve the students’ level of familiarity, extent of usage and satisfaction with  the  different  student  services  they  offer. The  university  should  come  up  with  an enhancement  program  that  will  improve  the  level  of  familiarity  to  the  different  student services that they can avail, especially those that they are not familiar with; encourage the students to maximize the use of the different student services; and evaluate the different services that the students found unsatisfactorily, to know the factors, and how to improve each  service.  It  is  recommended  also  that  the  university  should  organize  an  orientation program to improve the student’s level of familiarity.

 

Table 6  Action Plan on Student Services Enhancement Program

 

 

 

References

Bailey-Chen, R. (2007).  Graduate student satisfaction with student services at a private university: analysis of the findings based on ethnicity, gender, and age. Pepperdine University

Butler, P. T. (2002). An assessment of graduate student services at Virginia’s institutions of higher education. Retrieved from http://search.proquest.com/docview/305568940?  accountid=28547

Choudhry, A., H., Aijas A. G. and Rashid H. (2008). Comparative Study of Student Support Services of AIOU and UKOU. Turkish Online Journal of Distance Education – TOJDE January 2008 ISBN 1302-6488, Vol. 9, No. 1, Article 6 9 (1)

Gupta, M. S., Kakaria, V. K. and Ghugtai I. B. (2002). Two years B.Ed programmed: an experiment  in  quality  teacher  education. Turkish  Online  Journal  of  Distance Education – TOJDE January 2008 ISBN 1302-6488, Vol. 9, No. 1, Article 6

 

Authors

  Marites S. Salasbar

    Dasmarinas Elementary School

    Don Placido Campos Avenus, Dasmariñas, 4114 Cavite, Philippines

    Email: tonimaries0517@yahoo.com

 

  Mark Airon P. Creus

    Luis Y. Ferrer Jr. Senior High School

    Marycris Complex, Pasong Camachile II, General Trias Cavite, Philippines

    Email: markairon@yahoo.com

 

  Irlo L. Durno

    Phliparan National High School

    Block 138, Paliparan III, Dasmariñas, Cavite, Philippines

    Email: irlo_dumo19@yahoo.com

 

  Laura R. Campos

    De La Salle University Dasmarina

    DBB-B Dasmarinas, Cavite, Philippines 4115 West Ave, Dasmariñas, 

    Cavite, Philippines

    Email: Irevescampos@yahoo.com

 

  Tita B. Buenaobar

    St. Dominic College of Asia

    Emilio Aguinaldo Hwy, Bacoor, 4102 Cavite, Philippines

    Email: tbueanobra@yahoo.com

 

  Mary Ann B. Gatpandan

    Gen. E. Aguinaldo National High School - Bailen

    Castanos Cerca, Bailen, Cavite, Philippines

    Email: meanngatpandan@yahoo.com

 

  Nancy R.l Guimary

    Dasmarinas Main National High School

    Congressional South Avenue, Dasmariñas, Cavite, Philippines

    Email: nrebadulla11@gmail.com


Key words: student services, College of Education, graduate studis, De La Salle University Dasmarinas
     
Today
5
This Month
538
Total
9,775
Tel: (+66)2244-5280-2 Fax: (+66)2668-7460 Email: aje@dusit.ac.th Copyright : aje.research.dusit.ac.th
Design By cw.in.th